COVID-19

We hope and pray your family, your friends and you are well and in good health, as we are all confronted by the threat of COVID-19.

We wish to be of service to our guests and if we can be of any assistance in any way at all, please do not hesitate to call us at +91 11 2390 4450 or send us an email at assistance@tridenthotels.com. Your request will be escalated to the concerned person and we will do all we can to assist you.

Our Commitment to Cleanliness & Hygiene:

At Trident Hotels we have always practised complete transparency with our guests and colleagues. Our hotels have always placed the highest emphasis on the safety and wellbeing of our guests with exacting standards of cleanliness and hygiene. With the risks associated with COVID-19, and in accordance with World Health Organization and Ministry of Tourism guidelines, we have implemented a number of additional measures across all our hotels.

Our Detailed standards

In keeping with our ethos we feel that it is only right to share these processes, which we have put together with meticulous care, for the benefit of our guests.
Please click here to view in detail our complete standards and the extraordinary measures that have been put into place to attain the highest standards of hygiene and cleanliness.

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Bureau Veritas partnership

Taking this commitment a step further, we are pleased to share that we have partnered with Bureau Veritas, the world leader in testing, inspection and certification services, to validate and review our safety and hygiene programme. Our hotels continue to be the best and safest option, even more so now than ever before.

Summary of our standards

All of us at Trident Hotels are grateful for the immense trust placed in us by our guests to always do the right thing. We also understand that not all of our guests would want to peruse through the complete list of procedures. For their convenience, the most important ones have been highlighted below

All touch points in public areas like door handles, elevator buttons, counter tops, table tops, railings, etc. are cleaned continuously using a sanitiser/ disinfectant. These practices are also in place in guest rooms during the morning housekeeping service and at turndown in the evening.

Masks and disposable gloves are being worn by all team members at all times and changed frequently. Housekeeping staff use fresh gloves for every room they service.

Sprayer with professionally identified chemicals are being used to disinfect the hotel entrances, employee entrances, as well as various public areas.

Restaurants and seating in the lobby have been reconfigured to ensure safe distances are maintained between guests.

Protocols are in place for staff in the kitchens, restaurants, in-room dining, business centres and banquet halls to sanitise their hands every time they serve food or touch food related items.

Temperature readings of non-resident guests are taken at the entrance of the hotel. Temperature readings of resident guests and team members are also taken once a day.

Updated and detailed cleaning checklists, including the use of professionally identified chemicals and agents for all areas, including laundry, are being followed and monitored closely.

A guest check-in self-declaration form is in place which covers COVID-19 symptoms. Any guest who indicates these symptoms is required to undergo a medical examination prior to check-in.

All supplies and materials are sanitised before being admitted into the hotel premises.

If any of the parameters for our guests or colleagues are not normal, a medical examination and medical assistance are provided immediately.

Correctly formulated hand sanitisers are in place in all guest rooms and at all public spaces and include the entrances, lobbies, corridors, business centres, cloak rooms, etc.

Professional agencies and doctors are on standby for sanitisation of all areas should there be anyone detected with a positive sign of COVID-19.

Our cars are disinfected after each use, as is luggage, before entering the hotel.

Detailed Standard Operating Procedures are in place in case of a positive COVID-19 diagnosis where a guest or a colleague needs to be quarantined.

To ensure all standards and protocols are adhered to, each hotel has a dedicated Hygiene and Safety Manager.

Our guests have been extremely appreciative of the measures we are taking for their safety. Equally our colleagues have welcomed these initiatives, with none of our team members testing positive for COVID-19.

Our Cancellation Policy:

• If you made your reservations through Travel Agents or travel websites, we request you to contact them to cancel the reservations.
• We would also like to assure you that we are entirely flexible with all new reservations and have instituted a policy that allows you to cancel your reservation at any time.

We would like to thank you for your support and we pray for your safety and wellbeing.