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    Terms & Conditions

    We assure you the best available rate when you book accommodation on In the event you find a lower available rate (“lower rate”) on another online public platform within 24 hours of making your booking through us, we will match that lower rate and give you a further 10% savings, subject to the following Terms and Conditions:

    1. The best available rate does not include taxes or any additional charges or fees that may apply to your stay
    2. The competing rate must be for the same hotel, room type (including but not limited to similar room size, bedding, views and amenities), rate type, number of guests, dates, length of stay and rate rules (including but not limited to cancellation policies) and not available on brand website at that time
    3. The competing rate must be bookable on an authorised online website other than The best available rate shall not be applicable to advertised or enquiry only rates or rates found offline, negotiated corporate rates, group rates, rates requiring membership in a club or other organisation direct mail or email solicitations, cashback offers or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the competing rate cannot be verified at the time we process the claim
    4. The best available rate does not apply to ‘Package Rates’ - i.e. those in which hotel accommodations are bundled with airfare, car rental, inclusive meals or paid amenities like sightseeing or spa treatments
    5. If the competing rate is in a different currency from the rate booked on the Trident website, the competing rate will be converted into the same currency as the rate offered on our website using the exchange rate in place at the time the initial reservation was made. Discrepancies may occur between our rate and the competing rate due to differences in exchange rate sources. If the rate discrepancy is solely due to currency exchange calculations, we reserve the right to deny the claim
    6. A claim can only be submitted via the online Best Rate Guarantee Claim Form found on To submit a claim, fill out the required fields, check the box to agree to the Terms and Conditions and click the submit button. We shall endeavour to have the claim verification completed within two (2) business days of receiving the claim
    7. Best available rate is not applicable in case of pre–paid booking through a Third Party and sale on the platform of Third Party
    8. Best available rate is not applicable during an outage, a technical issue or any circumstance beyond Trident Hotels’ reasonable control
    9. Best available rate is not applicable for modified and cancelled bookings
    10. A claim must be duly submitted using the online claim form not later than 24 hours after making the initial reservation through and at least 48 hours before the scheduled arrival. The best available rate shall not be applicable to any reservations made within 48 hours of arrival. The initial reservation means the original reservation made on and does not include modified or cancelled reservations
    11. We reserve the right to deny any claim where the difference between the rates is less than two percent (2%)
    12. Only reservations made on shall be eligible for the best available rate offer. The best available rate shall be valid against the rate of such reservation
    13. We reserve the right in our sole discretion to determine the validity of any claim and whether it meets the Terms and Conditions or not
    14. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by the CEO of EIH Limited
    15. Best available rate applies to authorised rates available to the general public on online channels. It does not apply to contracted, wholesale, group or contracted rates, packaged or opaque rates, or qualified membership rates or government rates. Any unauthorised representation of these rates on any online channel is considered breach of contract and will not be considered for the offer. Guests are not recommended to use unauthorised Sites as they may pose privacy and security threats
    16. Guests will have to provide the link and a screenshot of the competing rate as seen on the alternative website with the claim form. Without the screen shot the claim will not be considered valid
    17. If the claim is found to be valid, Trident Hotels shall match the lower rate and offer a further 10% savings on the lower rate