Trident Policies

Please read our booking policies carefully before making your reservation at Trident Hotels.

Check-In and Check-Out Policy

Cancellation Policy

Child Policy

Check in - 14:00 hours. Early arrival is subject to availability. For guaranteed early check-in, the reservation needs to be made from the previous night.

At Trident Bandra Kurla, Mumbai, Check in is at 15:00 hours effective 1^st April, 2025.

Check out - 12:00 hours. Later check-outs are available on request and subject to availability.

A recent Government of India notification requires guests to present proof of identity at the time of check in.

Identification Requirement

As per government regulations, all guests are required to present valid photo identification at the time of check-in. This must be an original, government-issued photo ID. Proof of identity is required for children as well.

For Indian residents, acceptable forms of ID include:

Passport
Driving Licence
Voter ID
Aadhaar Card

For foreign nationals, a passport and valid Indian visa are mandatory.

Reservation Guarantee Policy

All bookings must be guaranteed at the time of reservation.

Guarantee can be done by a Credit Card, Advance Payment or approved Travel Agency.

We reserve the right to release non-guaranteed reservations.

Guarantee options:

1 - Request for a payment link at the time of reservation.

You can use this secure web link to pay your room charges in advance. This link is valid for major credit and debit cards and netbanking. Once the advance payment is received, your reservation will be guaranteed.

2- Request for a credit card tokenisation link at the time of reservation.

You can use this secure web link tokenise your credit card. A nominal amount of Rs.10 will be charged to validate your card number and refunded within 4 working days. This link is valid for major credit and debit cards, except American Express and Rupay cards. Once tokenisation is completed, your reservation will be guaranteed. Please pay your entire stay charges directly at the hotel.

3- Bank transfer of advance payment to ICICI Bank in favour of 'EIH LIMITED-OBEROI.

CONTACT CENTRE 000705050468. IFSC code - ICIC0000007. SWIFT Code - ICICINBBCTS

Cash payments above INR 49,999/- require PAN card identification, as per Reserve Bank of India guidelines. Cash payment of INR 2,00,000/- or more will not be accepted as per Section 269ST of the Indian Income Tax Act.

Mandatory Meal Supplement

Mandatory meal supplement may be applicable for stays on Christmas Eve, 24^th December and New Year Eve, 31^st December.

Hotel	Christmas Eve Dinner, 24^th December	New Year Eve Dinner, 31^st December
Hotel	Christmas Eve Dinner, 24^th December	New Year Eve Dinner, 31^st December
Trident, Agra	INR 4,750	INR 6,250
Trident, Udaipur	INR 7,000	INR 11,000
Trident, Bhubaneswar	-	INR 6,000

Per person price excluding applicable tax of 18%

Smoking

Smoking is permitted only within smoking rooms and in designated smoking areas. Please let us know if you wish to reserve a smoking room.

Reservations may be cancelled without charge within the period specified for the applicable terms for your booking. ‘No-shows’ or cancellations received after the specified period will incur the stated retention charges, including applicable taxes. The authorised credit card provided at the time of booking will be charged accordingly. Please note that cancellation terms may vary for certain dates, rates and room categories.

For partners with contracts, including travel agents, companies, and affiliated individuals, the terms outlined in the specific agreement with Trident Hotels will take precedence over the general policy listed below. Please review your contract for the applicable cancellation policy and retention charges carefully at the time of booking.

10^th April, 2026 - 30^th September, 2026
Trident, Agra Trident, Chennai Trident, Gurgaon Trident, Hyderabad Trident, Bhubaneswar Trident, Bandra Kurla, Mumbai Trident, Nariman Point, Mumbai	Guaranteed reservations may be cancelled 02 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees. Reservations made under the “Advance Purchase Rate” category are non-refundable.
Trident, Udaipur	Guaranteed reservations may be cancelled 03 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees. Reservations made under the “Advance Purchase Rate” category are non-refundable.
Trident, Udaipur	Guaranteed reservations may be cancelled 07 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees. Reservations made under the “Advance Purchase Rate” category are non-refundable.

1^st October, 2026 - 31^st March, 2027
Trident, Chennai Trident, Gurgaon Trident, Hyderabad Trident, Bhubaneswar Trident, Bandra Kurla, Mumbai Trident, Nariman Point, Mumbai	Guaranteed reservations may be cancelled 02 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees. Reservations made under the “Advance Purchase Rate” category are non-refundable.
Trident, Agra	Guaranteed reservations may be cancelled 07 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees. Reservations made under the “Advance Purchase Rate” category are non-refundable.
Trident, Udaipur	Guaranteed reservations may be cancelled 15 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees. Reservations made under the “Advance Purchase Rate” category are non-refundable.

19^th December, 2026 - 3^rd January, 2027
Trident, Chennai Trident, Gurgaon Trident, Hyderabad Trident, Bandra Kurla, Mumbai Trident, Nariman Point, Mumbai	Guaranteed reservations may be cancelled 02 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees. Reservations made under the “Advance Purchase Rate” category are non-refundable.
Trident, Agra	Guaranteed reservations may be cancelled 15 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees. Reservations made under the “Advance Purchase Rate” category are non-refundable. Mandatory meal supplement will be applicable for stays on Christmas Eve, 24^th December and New Year Eve, 31^st December. Christmas Eve Dinner: INR 4,750 + tax per person \| New Year Eve Dinner: INR 6,250 + tax per person
Trident, Bhubaneswar	Guaranteed reservations may be cancelled 02 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees. Reservations made under the “Advance Purchase Rate” category are non-refundable. Mandatory meal supplement will be applicable for stays on New Year Eve, 31^st December. New Year Eve Dinner: INR 6,000 + tax per person
Trident, Udaipur	Guaranteed reservations may be cancelled 30 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees. Reservations made under the “Advance Purchase Rate” category are non-refundable. Mandatory meal supplement will be applicable for stays on Christmas Eve, 24^th December and New Year Eve, 31^st December. Christmas Eve Dinner: INR 7,000 + tax per person \| New Year Eve Dinner: INR 11,000 + tax per person

The cancellation policy for some rates/offers and room categories may differ from the standard cancellation policy of the hotel.

Child Accomodation Policy

Up to two children under 12 years of age can be accommodated in the parents’ room, with one extra bed (subject to availability) at no additional charge on room only basis. Kindly state your request for an extra bed at the time of booking as not all room categories can accommodate this
Should you wish to take a separate room for children below 12 years age, we are pleased to offer the same at 50% price of the parents' room (subject to adequate availability in the same category). The offer is not applicable on the following dates at Trident Hotel in Nariman Point, Mumbai:

30^th December, 2026 to 01^th January, 2027

Should you wish to take a separate room for children below 12 years age, we are pleased to offer the same at 50% price of the parents' room (subject to adequate availability in the same category). The offer is not applicable on the following dates at Trident Hotels in Chennai, Bhubaneshwar:

31^st December, 2026

Should you wish to take a separate room for children below 12 years age, we are pleased to offer the same at 50% price of the parents' room (subject to adequate availability in the same category). The offer is not applicable on the following dates at Trident Hotels in Agra, Udaipur:

03^rd April, 2026 to 05^th April, 2026	01^st May, 2026 to 03^st May, 2026
14^th August, 2026 to 16^th August, 2026	28^th August, 2026 to 30^th August, 2026
04^th September, 2026 to 06^th September, 2026	02^nd October, 2026 to 04^th October, 2026
17^th October, 2026 to 20^th October, 2026	07^th November, 2026 to 11^th November, 2026
19^th December, 2026 to 03^rd January, 2027	23^rd January, 2027 to 26^th January, 2027
20^th March, 2027 to 22^nd March, 2027	26^th March, 2027 to 28^th March, 2027

Child Meal Policy

Meals for children aged up to six are complimentary when dining from the restaurant buffet. For children aged six to twelve, meals are charged at 50% of the parent's meal plan rate. Meals for children above twelve are charged at full price. À la carte meals and In-Room Dining orders will be charged as per the menu.