Trident Policies

Please read our booking policies carefully before making your reservation at Trident Hotels.

Check-In and Check-Out Policy

Cancellation Policy

Child Policy

Check in - 14:00 hours. Early arrival is subject to availability. For guaranteed early check-in, the reservation needs to be made from the previous night.

At Trident Bandra Kurla, Mumbai, Check in is at 15:00 hours effective 1^st April, 2025.

Check out - 12:00 hours. Later check-outs are available on request and subject to availability.

A recent Government of India notification requires guests to present proof of identity at the time of check in.

Identification Requirement

As per government regulations, all guests are required to present valid photo identification at the time of check-in. This must be an original, government-issued photo ID. Proof of identity is required for children as well.

For Indian residents, acceptable forms of ID include:

Passport
Driving Licence
Voter ID
Aadhaar Card

For foreign nationals, a passport and valid Indian visa are mandatory.

Reservation guarantee policy

All bookings must be guaranteed at the time of reservation.

Guarantee can be done by a Credit Card, Advance Payment or approved Travel Agency.

We reserve the right to release non-guaranteed reservations.

Guarantee options:

1 - Request for a payment link at the time of reservation.

You can use this secure web link to pay your room charges in advance. This link is valid for major credit and debit cards and netbanking. Once the advance payment is received, your reservation will be guaranteed.

2- Request for a credit card tokenisation link at the time of reservation.

You can use this secure web link tokenise your credit card. A nominal amount of Rs.10 will be charged to validate your card number and refunded within 4 working days. This link is valid for major credit and debit cards, except American Express and Rupay cards. Once tokenisation is completed, your reservation will be guaranteed. Please pay your entire stay charges directly at the hotel.

3- Bank transfer of advance payment to ICICI Bank in favour of 'EIH LIMITED-OBEROI.

CONTACT CENTRE 000705050468. IFSC code - ICIC0000007. SWIFT Code - ICICINBBCTS

Cash payments above INR 49,999/- require PAN card identification, as per Reserve Bank of India guidelines. Cash payment of INR 2,00,000/- or more will not be accepted as per Section 269ST of the Indian Income Tax Act.

Mandatory Meal Supplement

Mandatory meal supplement may be applicable for stays on Christmas Eve, 24^th December and New Year Eve, 31^st December.

Hotel	Christmas Eve Dinner, 24^th December	Applicability	New Year Eve Dinner, 31^st December	Applicability

Trident, Agra	INR 4,500 + tax per person	Mandatory	INR 6,000 + tax per person	Mandatory
Trident, Udaipur	INR 6,500 + tax per person	Mandatory	INR 10,000 + tax per person	Mandatory

Smoking

Smoking is permitted only within smoking rooms and in designated smoking areas. Please let us know if you wish to reserve a smoking room.

Reservations may be cancelled, without any cancellation charge, before the deadline stipulated for the dates booked, in the hotel cancellation policy given below. In case of late cancellation or noshow, the hotel is authorised to charge the applicable cancellation charge, including any taxes and fees on the guarantee received towards the stay. The credit card tokenised or advance paid or travel agent voucher will be charged.

As the cancellation policy may differ for some rate offers and room categories from the hotel’s standard cancellation policy, please review them carefully while making the reservation.

10^th April, 2025 - 30^th September, 2025
Trident, Agra Trident, Chennai Trident, Gurgaon Trident, Hyderabad Trident, Bhubaneswar Trident, Bandra Kurla, Mumbai Trident, Nariman Point, Mumbai	Guaranteed reservations may be cancelled 02 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees.
10^th April, 2025 - 31^st July, 2025
Trident, Udaipur	Guaranteed reservations may be cancelled 03 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees.
1^st August, 2025 - 30^th September, 2025
Trident, Udaipur	Guaranteed reservations may be cancelled 07 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees.

1^st October, 2025 - 31^st March, 2026
Trident, Chennai Trident, Gurgaon Trident, Hyderabad Trident, Bhubaneswar Trident, Bandra Kurla, Mumbai Trident, Nariman Point, Mumbai	Guaranteed reservations may be cancelled 02 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees.
1^st October, 2025 - 31^st March, 2026
Trident, Agra	Guaranteed reservations may be cancelled 07 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees.
Trident, Udaipur	Guaranteed reservations may be cancelled 15 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees.
21^st December, 2025 - 3^rd January, 2026
Trident, Chennai Trident, Gurgaon Trident, Hyderabad Trident, Bhubaneswar Trident, Bandra Kurla, Mumbai Trident, Nariman Point, Mumbai	Guaranteed reservations may be cancelled 02 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees.
Trident, Agra	Guaranteed reservations may be cancelled 15 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees.
Trident, Udaipur	Guaranteed reservations may be cancelled 30 days prior to date of arrival without any cancellation charge. Cancellations received less than 02 days prior to arrival will incur 100% cancellation charge of the entire stay including applicable taxes and fees.

The cancellation policy for some rates/offers and room categories may differ from the standard cancellation policy of the hotel.

Child Accomodation Policy

Up to two children under 12 years of age can be accommodated in the parents’ room, with one extra bed (subject to availability) at no additional charge on room only basis. Kindly state your request for an extra bed at the time of booking as not all room categories can accommodate this
Should you wish to take a separate room for children below 12 years age, we are pleased to offer the same at 50% price of the parents' room (subject to adequate availability in the same category). The offer is not applicable on the following dates at Trident Hotels in Agra, Udaipur:

06^th April, 2025 to 09^th April, 2025	15^th August, 2025 to 19^th August, 2025
23^rd August, 2025 to 26^th August, 2025	11^th October, 2025 to 13^th October, 2025
01^st November, 2025 to 03^rd November, 2025	21^st December, 2025 to 03^rd January, 2026
14^th March, 2026 to 16^th March, 2026	29^th March, 2026 to 01^st April, 2026
18^th April, 2026 to 20^th April, 2026

Child Meal Policy

Meals for children aged up to six are complimentary when dining from the restaurant buffet. For children aged six to twelve, meals are charged at 50% of the parent's meal plan rate. Meals for children above twelve are charged at full price. À la carte meals and In-Room Dining orders will be charged as per the menu.