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Trident Policies

Arrival and Departure Policy

Check in - 1400 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check-Out - 1200 Hours Later check-outs are available on request and subject to availability.

A recent Government notification requires guests to present proof of identity at the time of check in. Guests are requested to carry with them the required document during their travel.

Guarantee Policy

All bookings must be guaranteed at time of reservation by Credit Card or Travel Agency. All major credit cards are accepted.

Mandatory Meal Supplement

Mandatory meal supplement is applicable for stays at Trident hotels in Agra, Udaipur, Jaipur and Cochin on Christmas Eve, 24th December and New Year Eve, 31st December.

Cancellation Policy

Guests are request to cancel reservation within the stipulated period mentioned below to avoid any cancellation charges.

1st April – 30th September
  • Reservation must be cancelled 15 days prior to the planned date of arrival.
  • One night's stay will be levied for cancellations received up to 8 days prior to arrival.
  • Full stay will be levied for cancellations received within 7 days prior to arrival.
1st October – 31st October
16th November – 20th December
6th January – 12th April
  • Reservation must be cancelled 30 days prior to the planned date of arrival.
  • One night's stay will be levied for cancellations received up to 8 days prior to arrival.
  • Full stay will be levied for cancellations received within 7 days prior to arrival.
1st November – 15th November
21st December – 5th January
  • Reservation must be cancelled 90 days prior to the planned date of arrival.
  • One night's stay will be levied for cancellations received up to 8 days prior to arrival.
  • Full stay will be levied for cancellations received within 7 days prior to arrival.

Child Policy

  • Up to two children under 12 years' age can be accommodated in the parents' room, with one extra bed at no additional charge. Kindly state your request for extra bed at the time of booking as not all room categories can accommodate an extra bed.
  • If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)

Please Note:

Effective 2nd October 2008, the Government has introduced "No-Smoking" legislation for hotels, restaurants and all public places. As a consequence, smoking is prohibited in all parts of the hotel except in designated bedrooms where smoking is permitted.

The hotel has dedicated smoking guest bedrooms. Should you desire a smoking bedroom, please let us know. We shall endeavor to reserve a smoking bedroom for you, subject to availability.

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