COVID19 Update
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Safety & Hygiene

Safety & Hygiene Standards

At Trident Hotels, we believe in maintaining complete transparency with our guests. Enlisted below in detail is each and every measure that we have implemented at our hotels to attain exacting standards of cleanliness and hygiene to ensure the safety and wellbeing of our guests and colleagues.

Front Office practices
Belldesk & Doorman
Belldesk & Doorman
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Front Desk
Front Desk
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Cashier
Cashier
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Golf Cart
Cars and Golf Cart
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Main porch arrival (by golf cart or own car):
Procedure Frequency
Guests to be greeted with folded hands (namaste), maintaining a safe distance, with no physical contact. Always
Security personnel checking guest temperature and assisting with hand baggage scanning to wear a face mask, face shield and disposable gloves at all times. Always
Doorman should wear a face mask, face shield and disposable gloves at all times. Always
Doorman to offer car door assistance and step back maintaining safe distancing. Always
Gloves must be replaced after every two hours/break for doorman and porter. Always
Sanitisation tray to be placed at the main porch. The tray should have a hand sanitiser, disinfectant wipes, masks and disposable gloves. Always
Hotels to use a suitable spot where the exterior of cars will be sanitised using the fogging machine before they enter the hotel porch. Always
Valet to offer car parking facility to the guests. The valet / doorman to politely confirm with the guests if they have not left any sanitiser bottle in their car. If guest requests for the service, valet needs to sanitise the car key and all critical touch points such as car door handle, car seat, driver side seat belt, gear box, gear lever before parking with Virex II 256 (10ml in 1 ltr of water). The olution should not be used directly but sprayed on a clean duster and then applied. Car keys will be sanitised when they are left with the doorman and when they are returned to guests. Always
Bell boy to sanitise guest baggage handles with Virex II 256 (10ml in 1 ltr of water). The solution should not be used directly but sprayed on a clean duster and then applied. After sanitising the handles, bag to be moved out of the car and completely sanitised. Always
Everyone entering the hotel will undergo a temperature check at the porte cochere. The hotel doctor will be called to examine any guest who has a temperature of more than 99° Fahrenheit. If required, assistance will be provided to ensure further medical care. Always
Baggage tray to be sanitised after every baggage scan. Always
Umbrellas should be sanitised after every use. Always
Baggage Service:
Procedure Frequency
Guests to be offered the option of carrying their own luggage or having it delivered to their room. Always
Individual bags to be tagged as "Sanitised". Always
Baggage to be delivered within a standard time. Hotels to attempt to deliver the bag prior to guests reaching the room encouraging less physical contact and prompt delivery. Always
Bell boy to maintain safe distance from the guest while collecting guest baggage. Always
All guests requesting baggage assistance on departure must be offered an option to place their bags outside the room to maintain safe distance. Always
Baggage handles should be sanitised after being placed in the car. The solution should not be used directly but sprayed on a clean duster and then applied. Always
The trolley and golf cart to be sanitised after every baggage service using R1 Super. Always
Baggage scanning machine to be disinfected minimum twice in every shift. Twice in every shift
All used newspaper bags to be pre-soaked in Virex II 256 (4ml in 1 ltr of water). Twice in every shift
Guests to be encouraged to download the newspaper through their electronic devices. Newspaper not to be recycled or reused once given to guest. Twice in every shift
Procedure Frequency
Front Desk to be cleaned and disinfected using R1 Super after every two hours. All counters to also be cleaned and disinfected after every guest use. Every two hours
Desk telephone to be cleaned and sanitised using R1 Super after every use. Every two hours
Laptop screen / keyboard / mouse / printer to be sanitised with Virex II 256 (4 ml in 1 ltr of water). The solution should not be used directly but sprayed on a clean duster and then applied. Every two hours
EDC machines to be sanitised with Virex II 256 (4 ml in 1 ltr of water). The solution should not be used directly but sprayed on a clean duster and then applied. Every use
Electronic tablets used for check in to be sanitised with Virex II 256 (4 ml in 1 ltr of water). The solution should not be used directly but sprayed on a clean duster and then applied. Every use
Hand sanitizers / disinfectant wipes and disposable masks should be available at all times. Always
Hand held walkie - talkie to be sanitised with Virex II 256 (4 ml in 1 ltr of water). The solution should not be used directly but sprayed on a clean duster and then applied. Every two hours
Front desk furniture to be sanitised every two hours and also after each use with R1 Super. Every two hours
Arrival at Lobby:
Procedure Frequency
Guest to be greeted with folded hands (namaste), while maintaining a safe distance at all times. Always
Guest to be informed that temperature will be taken once a day during guests stay using a contact-less thermometer. Always
The traditional welcome, wherever applicable, to be done with aarti while maintaining safe distance. (Tika, garlanding and petal shower to be stopped). Always
In case a guest wishes to have hand luggage sanitised, disinfectant wipes to be offered. Always
If the guest is arriving from a restricted country or region, medical history form to be sent as a part of pre registration process followed at reservation stage. For walk in guests, medical history form to be filled on arrival. Always
For all pre-booked guests, all check-in formalities should be completed online to minimise time spent by the guest at Front Desk. Always
Temperature reading will be taken for all in-house guests. Daily
All guest key cards to be sanitised using Oxivir concentrate. Always
Guests to be informed of waiting messages or documents if any. Documents to be placed in a paper envelope and sealed before handing over to the guest. It can be even pre -placed in the room prior to guest arrival. Always
Escorting to the guest room:
Procedure Frequency
A sanitised Ipad along with stylus to be carried for in-room check in experience. The Ipad to be sanitised after every use with Virex II 256 (4 ml in 1 ltr of water). The solution should not be used directly but sprayed on a clean duster and then applied. Always
While escorting guests to the room and explaining guest facilities, safe distance to be maintained at all times. Always
Rooming:
Procedure Frequency
Prior to opening the door the Front Office Assistant should take guest's permission to enter the room to explain guest room features. Avoid touching any furniture and fixtures in the room. Always
Check-in formalities:
Procedure Frequency
Signature for digital registration and identification to be scanned with minimum contact, while maintaining safe distance. Always
Advise the guest at the time of check in to inform their check out plans in advance so that the bills can be made ready. Always
Medical kit available at Front Desk to include masks, disposable gloves, goggles, personal protection equipment and bio disposable garbage bag. Always
Procedure Frequency
Team member to wear a face shield along with a mask and disposable gloves. Always
Clean and sanitise the Cashier Desk using R1 Super. Every guest use and after every two hours
Desk telephone to be cleaned and sanitised using R1 Super. Every guest use and after every two hours
Laptop screen / keyboard / mouse / printer and EDC machine to be sanitised with Virex II 256 (4 ml in 1 ltr of water). The solution should not be used directly but sprayed on a clean duster and then applied. Every use
Cashier to sanitise hands before and after every transaction. Always
Hand sanitisers and disinfectant wipes should be placed at a prominent location, visible to guests. Always
Encourage guests to use electronic check-out by emailing the bill & online payment link. Recommend to guests to settle bill a night prior, minimizing the time at check out. Every check-out
Housekeeping / butlers to check the minibar consumption on the telephone prior to guest departure. Always
Procedure Frequency
The car to be sanitised before proceeding to the airport / railway station for guest arrival or departure. Every pick up and drop
Chauffeur to wear a face shield along with a face mask and disposable gloves. Gloves to be changed after every trip. Always
Paging board and umbrellas to be sanitised using R1 super. Every use
Car sanitisation card to be placed in each car after sanitisation. Always
Only 02 guests to be accomodated in a car to ensure safe distancing is maintained. In case of families travelling, decision to be taken on offering two cars. While taking the car request at the reservation stage, seating needs to be planned and communicated to guests. Always
The car should be equipped with sanitiser / disinfectant wipes and disposable face masks. These should be offered to the guest before seating. Sanitiser bottle to be removed when the car is not in use / parked. Every pick up and drop
The chauffeur must maintain a safe distance from the guest. Always
Guests to be offered QR code to access the music options in the car, In Room Dining menus, Spa menu, newspaper and other hotel information. Always
Chauffeur to offer a clothes hanger to the guest for hanging jacket and avoid any contact with guest clothing. Always
Ice box to be washed and sanitised after every trip. Every trip
Golf Cart
Procedure Frequency
Golf cart touch points to be sanitised using R1 Super after every guest use. Every use
Golf carts to be washed once in every shift. Once every shift
Safe distancing norms to be maintained while seating guests in golf carts. Every use
Avoid sharing of golf cart amongst guests who are not known to each other. Always
Team member driving the golf cart to wear a mask, face shield and disposable gloves. Always
Concierge
Concierge
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Operators
Operators
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Back Office
Reservations and Back Office
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Kids
Kids Room
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Procedure Frequency
Team members at the Concierge Desk need to wear disposable gloves, face masks and face shields. Atleast 2 meters gap needs to be provided between a team member and guest at all times. Always
Clean and sanitise the Concierge Desk using R1 Super. Always
Desk telephone to be cleaned and sanitised using R1 Super. Always
Laptop screen / keyboard / mouse / printer / iPads to be sanitised with Virex II 256 (4 ml in 1 ltr of water). The solution should not be used directly but sprayed on a clean duster and then applied. Always
Hand sanitisers, disinfectant wipes and masks to be placed at a prominent location visible to guests and to be offered whenever they are leaving the hotel (shopping, sightseeing, departure). Always
Phone Charging or Power Bank:
Procedure Frequency
Guests cellular phone and power bank to be sanitised prior to returning to the guest with Virex II 256 (4 ml in 1 ltr of water). The solution should not be used directly but sprayed on a clean duster and then applied. Cellular phone to be collected and returned in a sanitised tray. Every guest
Sight-seeing information
Procedure Frequency
Team member to offer accurate directions and / or transport options with a mobile app of surrounding area. Every guest request
Printed form of documents like sightseeing options, shopping lists etc. to be avoided and an electronic mode of sharing to be adopted like Email or WhatsApp. If any hard copy is given to the guest, the same should be disposed after guest use. Every guest request
Disposable masks, disinfectant wipes and hand sanitiser to be offered to every guest while going for sightseeing. In case of a hotel car, these should be pre-placed in the car. Every guest request
Miscellaneous request:
Procedure Frequency
Get well soon e-mail should be sent to a guest who is unwell and had called the Front Desk for a doctor or medicine. No card and flowers to be placed in the room. Every guest request
Any request item like nail clippers, stationery etc. should be sanitised first and delivered on a tray by a team member wearing a mask, face shield and gloves. Every guest request
All articles (parcels / courier / shopping bags etc.) being received or given to the guest must be sanitised. This is for items already available at Concierge and those being purchased from outside the hotel, on guest request. Every guest request
Front Office Assistant to get the courier. All couriers to be sanitised before delivering to the guest. Always
Procedure Frequency
Clean and sanitise the operator desk using R1 Super after every two hours. Every use
Desk telephone to be cleaned and sanitised using R1 Super. Every use
Laptop screen / keyboard / mouse / printer to be sanitised with Virex II 256 (4 ml in 1 ltr of water). The solution should not be used directly but sprayed on a clean duster and then applied. Every use
EDC machines to be sanitised Virex II 256 (4 ml in 1 ltr of water). The solution should not be used directly but sprayed on a clean duster and then applied. Every use
Frequently asked questions regarding hygiene and sanitisation should be known to all team members. Always
Reservations & Back Office
Procedure Frequency
Clean and sanitise the Reservation Desk using R1 Super. Every two hours
Desk telephone to be cleaned and sanitised using R1 Super. Every two hours
Laptop screen / keyboard / mouse / printer / EDC machine to be sanitised with Virex II 256 (4 ml in 1 ltr of water). The solution should not be used directly but sprayed on a clean duster and then applied. Every two hours
A sanitiser to be available at a prominent location for the team members to use. Always
Frequently asked questions regarding hygiene and sanitisation should be known to all team members. Always
If a family of 2 or more adults are travelling together and a single car (small) is being sent, an option of sending a second car to be proposed for safe distancing norms. Always
Reservation Assistant to proactively request guests to send registration details and photo ID proof through a digital registration system to ensure minimal contact upon check-in. Always
Reservation Assistant to guarantee all reservations through credit card or a digital payment link. Guest to be informed about the new relaxed cancellation policy. Always
Kids Room
Procedure Frequency
Team member responsible for the Kids Club to sanitise hands. Every half hour
Avoid touching children. Always
Small size disposable masks for children to be available at all times. Always
All games and children furniture to be sanitised using R1 Super (with the exception of electronic games) before and after each use. Electronic games to be sanitized with Virex II 256 (4 ml in 1 ltr of water). The solution should not be used directly but sprayed on a clean duster and then applied. Always
Boat & Cruise
Boat
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Left Luggage Facility
Left Luggage Facility
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Airport Representative
Airport Representative
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Fitness Centre
Fitness Center
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Dudh Talai and Banyan Tree Jetty
Procedure Frequency
Guests to be greeted with folded hands (namaste) by Security personnel, while maintaining a safe distance. Always
While escorting the guests, a safe distance is to be maintained. Always
The Jetty to be equipped with hand sanitisers / disinfectant wipes and disposable masks. Always
Boat Arrival / Transfers
Procedure Frequency
R1 Super sanitised life jackets to be offered to the guest, keeping a safe distance. Always
Guests to be requested to be seated maintaining a safe distance from each other. Seat next to the boatman to be kept empty promoting safe distancing policy. Always
Masks, sanitiser and disinfectant wipes to be available in the boat. Always
Boat to be sanitised after each ride. Always
Once the life jackets are removed, they need to be immediately sanitised using R1 Super and stored. Always
Procedure Frequency
All left luggage to be sprayed with disinfectant spray before storing in the Left Luggage Room. Always
Luggage room door and handles to be sanitised using R1 Super. Every two hours
Luggage scanning machine to be sanitised using R1 Super. Twice every shift
All the storage spaces to be sanitised using R1 Super. Once daily
Wheel chairs to be sanitised using R1 Super. Before and after use
Pram to be sanitised using R1 Super. Before and after use
Procedure Frequency
Airport Representative to greet the guests with folded hands (namaste), while maintaining a safe distance. Always
Airport Representative to maintain a safe distance from general public at the airport, must wear a mask and disposable gloves and carry a hand sanitiser. Always
Guests to be informed of the car being sanitised for their use. Always
Airport Representative to escort the guests to the car while maintaining a safe distance. Always
Procedure Frequency
Fitness Centre to be manned throughout the operational hours. Always
Team member to wear a face mask and disposable gloves. Always
A record to be maintained of all guests visiting Fitness Centre such as guest name, time in and time out. Always
Oxygen saturation levels to be checked for all guests visiting the fitness centre using an oximeter. Guests with oxygen saturation lower than 95% to be requested not to exercise and referred to the hotel doctor. Always
Guests to be advised to remove masks and use visors as far as feasible while exercising. Always
Telephone to be sanitised after every guest use with R1 Super. Always
Each hotel to determine the maximum number of guests in the Fitness Center in order to practice safe distancing. If a guest arrives without prior appointment and the gym is occupied to its capacity, alternate time slot to be offered to the guest. Always
Fruit to be placed in a bowl covered with a cloche. Always
Number of guests using weights to be restricted depending on the size of the Fitness Centre. All weights to be sanitised using R1 Super. Always
Outdoor exercise option to be offered as an alternative to gym wherever possible. Always
Soiled towels basket to be sanitised using R1 Super every time the basket is cleared. Always
Hand sanitisers, disinfectant wipes and disposable masks to be placed inside the Fitness Center for guest's use. Always
All equipment to be sanitised after every guest use. Always
Yoga mats to be sanitised and secured. Always
Headphone covers to be disposed after guest use and headphone to be sanitised. Always
All touch points to be sanitised after every guest use such as door knobs, TV and music remote control, switch plate, thermostat, minibar handle etc. Always
Business Centre
Business Center
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Boutique
Boutique
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Procedure Frequency
Sanitisation tray to have hand sanitiser / disinfectant wipes / masks and disposable gloves at the entrance. Always
Team members to wear a mask, face shield and disposable gloves at all times. Always
Meeting rooms and workstations to be fully sanitised before and after each use, using R1 Super. After every use
Monitor the use and allocation of workstations to maintain safe distancing. Always
Procedure Frequency
Boutique Assistant must wear a mask, face shield and disposable gloves. Always
Sanitisation tray to have hand sanitiser / masks / disposable gloves and disinfectant wipes at the entrance. Always
Boutique door to be kept open wherever possible. If not, we should always have Boutique Assistant manning the door. Always
The Assistant to guide the guests inside the Boutique maintaining a safe distance. Each hotel to define the maximum number of guests at any point of time. Always
Guests to be encouraged to look at the items in the Boutique without touching them. In case a guest wants to touch an item, they must wear a mask and gloves. The items must be sanitised before being placed back. Always
Clothing trials to be politely declined by the Boutique Assistant. Always
Laptop / desktop screen / keyboard / micros / tablet / mouse / printer / EDC Machines to be sanitized with Virex II 256 (4 ml in 1 ltr of water). The solution should not be used directly but sprayed on a clean duster and then applied. Always
Security practices
Housekeeping practices
External Areas
External Areas
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Main Porch
Main Porch
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Lobby
Lobby
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Cloak Rooms
Cloak Rooms
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Procedure Frequency
External areas to be sprayed twice a day with Virex II 256 (10ml in 1 ltr of water). Twice a day
Main gate and Security cabin to be cleaned using R1 Super. Touch points of the gate to be cleaned using R1 Super. Twice in each shift
Light fittings and niches at reachable level to be cleaned using R1 Super. Once a day
All garden benches to be sanitised at the beginning of each shift & after every guest use , using R1 Super. After every guest use
Team members to sanitise their hands after cleaning any surface. Always
Procedure Frequency
Ash urn in smoking area to be cleaned using Virex II 256 (10ml in 1 ltr of water). Every 30 minutes
Smoking area walls and pillars to be cleaned using R1 Super. Every two hours
All counters to be thoroughly cleaned prior to each shift. Counter tops to be cleaned using R1 Super after every use. After every use
3M mats / coir mats to be disinfected by spraying Virex II 256 (10 ml in 1 ltr of water). 3M mats to be washed every night. Twice in each shift
Announcement mike / telephone to be sanitised using Virex II 256 (4 ml in 1 ltr of water). Every hour
Procedure Frequency
Counter tops to be disinfected using R1 Super. Oxivir concentrate to be used for sanitising the counter top. Every 30 minutes
Telephones to be disinfected using R1 Super. Oxivir concentrate to be used for disinfecting the telephones. Every 30 minutes
Door handles and knobs to be wiped and disinfected using R1 Super. Every 30 minutes
Newspaper stand to be wiped and disinfected using R1 Super. Every 30 minutes
Floor to be frequently dry mopped and damp mopped with R1 Super. Oxivir concentrate to be used for mopping twice in each shift. Twice in each shift
After vacumming the carpet / rug / dhurrie Virex II 256 to be sprayed (10 ml in 1 ltr of water). Every 2 hours
Hand sanitiser to be made available at each counter. Always
All common touch points like door handles, door knobs, chair arms, table tops to be cleaned using Oxivir concentrate. Every hour
All furniture and window ledges to be cleaned using R1 Super. Every two hours
Chain cord of the window blind to be cleaned using R1 Super. Once in every shift
No furniture set up to be changed. Guests to be reminded of the safe distancing norms through signage. Always
Procedure Frequency
Hand sanitiser to be made available in all cloak rooms. Always
Frequent touch points like door handles, wash basin knobs, water closet flush handle, health faucet to be cleaned using R1 Super. Oxivir concentrate to be sprayed and wiped. Every 30 minutes
Appropriate color coded dusters to be used for cleaning. Always
Water closet and urinal to be cleaned using R6 while wearing disposable gloves. Every 30 minutes
Urinal mat to be changed frequently. Before placing fresh urinal mat, floor to be mopped using Oxivir concentrate. Every 30 minutes
Furniture / stool / dry vanity counters to be cleaned using R1 Super. After every guest use
A team member to be stationed outside the cloak room to ensure safe distancing. Each hotel to define the maximum number of guest at any point of time. Always
Restaurants
Restaurants
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Swimming Pools
Swimming Pool
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Guest Rooms
Guest Rooms
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Guest Corridors
Guest Corridor
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Procedure Frequency
Floor to be frequently dry mopped and damp mopped using R1 Super. Oxivir concentrate should be used for mopping the floor prior to and after each meal period. After every meal period
Restaurant tables and chairs to be cleaned and disinfected using R1 Super. Oxivir concentrate to be used for disinfecting furniture in the restaurant. After every guest use
Hostess desk telephone to be disinfected using R1 Super. Prior to and after each meal period
Buffet counter and service station to be cleaned using R1 Super and a final wipe of Oxivir concentrate. Prior to and after each meal period
Procedure Frequency
Chlorine dosage should be monitored and maintained at 0.8 – 1 ppm and PH value of 6.5 -7.5. Every 30 minutes
Step rails to be frequently wiped and disinfected using R1 Super. After every guest use
Chaise lounge cover (towel) to be changed after each guest use. The chaise lounge to be cleaned using R1 Super. After every guest use
Swimming pool accessories to be cleaned and sanitised using Oxivir concentrate. After every guest use
Pool furniture to be realigned maintaining safe distancing norm (distance between each pool lounger to be at least 2 mtrs). Always
Basket for towels to be cleaned with R1 Super and sanitised before placing fresh towels. Only two fresh towels to be placed per basket. Even if one towel is used, both towels to be sent for washing. Always
Procedure Frequency
Deep cleaning of guest rooms to be done using Oxivir concentrate with extra focus on areas / surfaces such as door handles / knobs, remote control, writing table top, switches, telephones, water closet flush handle, health faucet, vanity counter and bathroom floor. During morning and turndown service
Draw sheet, pillow protector and shower curtain to be sent to laundry for washing. After every departure
Ironing board covers to be sent to laundry for cleaning. After every departure
All pillows, cushions, duvets, overlay / mattress protectors to be sent to the laundry for cleaning. Tumble drying to be done for 20 minutes at 88 degrees Centigrade (190.4 degrees Fahrenheit). After every departure
Face masks and disposable gloves to be worn by team members while cleaning. In the presence of a guest in an occupied room, face shield should also be worn. Always
Team members to wash their hands after servicing each room. Disposable gloves to be changed after servicing each guest room. Always
Heavy curtain, sheer curtain, blinds, rugs, dhurries, bed skirting, upholstered furniture and head board to be sprayed with Virex II 256 (10 ml in 1 ltr of water). After every departure
Post departure, all glassware (mini bar, bed side table, bathroom tumbler) to be sent to dish wash for cleaning. In occupied rooms used glasses to be replaced with clean glasses from the pantry / trolley which have been cleaned in the dish wash at a temperature of atleast 80 degrees Celcius. Always
Post departure all unused room linen and bath linen to be sent to the laundry for washing. After every departure
Revision of extra cleaning check list to be done focusing on common touch points.
All guest request items to be cleaned and sanitised before giving these to a guest. Always
Hand sanitiser (minimum 70% alcohol strength) to be placed in all guest rooms prior to arrival. Always
One toilet roll to be opened and the other toilet roll to be left in the packaging without removing the wrapper. Always
"Room Sanitized Card" to be placed on the main door handle after the room has been cleaned, sanitized and inspected. Always
After guest’s departure, Housekeeping Staff should wait atleast 15 minutes before entering a guest room, to allow for adequate time for air exchange. Always
Procedure Frequency
All light fixtures and artwork to be cleaned using R1 Super. Once a day
All shaft knobs to be cleaned using R1 Super. Once a day
All fire hydrants doors and fire extinguisher handles to be cleaned using R1 Super. Once a day
Corridor telephone to be cleaned using R1 Super. Every two hours
All furniture in the corridor / landing to be cleaned using R1 Super with special focus on all touch points. Every two hours
Hand sanitiser and tissue boxes to be made available in all guest landings along with a pedal operated dustbin. Always
Guest corridor carpet, landing rugs, dhurrie to be sprayed with Virex II 256 (10 ml in 1 ltr of water). Twice in each shift
Fire exit door handle to be cleaned using R1 Super. Once a day
Fire Exits
Fire Exit Staircase and Landing
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Service Staircase
Service Staircase and Landing
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Guest Elevator
Guest Elevator
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Pantry
Housekeeping Pantry
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Procedure Frequency
Light fittings to be cleaned using R1 Super. Once a day
Hand rails to be sanitised using R1 Super. Once a day
Hand rails to be sanitised using R1 Super. Once a day
Procedure Frequency
Hand rails to be sanitised using R1 Super. Once a day
Staircase landing and staircase to be cleaned and mopped using R1 Super. Twice a day
Service elevator to be thoroughly cleaned using R1 Super. Twice a day
Elevator call buttons to be cleaned and sanitised using R1 Super. Every two hours
Procedure Frequency
All touch points like elevator buttons and railings to be frequently cleaned using using Oxivir concentrate. Every 30 minutes
A free standing signage to be placed outside guest elevators at lobby level encouraging safe distancing. Always
Procedure Frequency
Segregate and label the shelves and bins for soiled linen and fresh linen to ensure there is no cross contamination. Always
Linen shelves, bins, trolleys, cabinets and drawers to be cleaned and sanitised using R1 Super before placing fresh linen. Always
All touch points like door handles, electrical switches, thermostats, drawer handles, telephones to be sanitised using R1 Super. Always
All equipment to be cleaned and sanitised using R1 Super with special focus on touch points like hose pipes, on / off switches, etc. Once a day
Floor to be mopped using R1 Super. Special focus to be given to the corners, under linen shelves and behind main doors. Twice a day
Soiled linen to be brought down in a separate hamper to the laundry. Always
Pedal operated dustbin clearly labelled "Medical waste" to be used for disposing used facial masks / gloves / PPE kit, etc. Waste will be brought down in a sealed garbage bag and disposed off safely. Always
Used dusters to be soaked in R1 Super (4ml in 1 ltr of water) and handed over to the laundry. Always
Cloak Rooms
Attendant Cloak Room
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Heart-Of Houses
Heart of the House
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Doctor Rooms
Doctor's Room
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Offices
Offices
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Procedure Frequency
Housekeeping attendant cloak room needs to be thoroughly cleaned and sanitised using R1 Super. Twice in each shift
Special emphasis to be laid on frequently touched points, such as door handles, knobs (inside and outside), switches, behind doors, wash basin tap, flush knob and health faucet using R1 Super. Twice in each shift
Procedure Frequency
Staff lockers to be cleaned using R1 Super. Floor to be mopped using Oxivir concentrate. Every hour during peak periods and after every two hours during lean periods.
Sanitiser to be made available in each locker room. Always
Shower and water closet cubicle walls and floor to be thoroughly scrubbed and cleaned using R1 Super. Every hour during peak periods and after every two hours during lean periods
Touch points like urinal flush handle, water closet flush handle, health faucet and wash basin knobs to be frequently cleaned using Oxivir concentrate. Every hour during peak periods and after every two hours during lean periods
Bunk bed linen to be changed after every use. Blankets and pillows to be laundered. After every use
Shift timings to be planned to allow staggered usage of lockers and cafetaria.
Procedure Frequency
Doctor's room to be thoroughly cleaned using R1 Super and Oxivir concentrate with special focus on touch points like door handles, thermostat, bed frames, weighing scale etc. Once a day and after every usage
Linen to be changed every day. Used linen should be given to laundry separately in a sealed bag. Always
Procedure Frequency
All offices to be cleaned using R1 Super. Focus on touch points such as switches, door handles, thermostat, counter tops, drawer knobs and furniture. Once a day
All electronic items to be cleaned using Virex II 256 (4 ml in 1 ltr of water). Once a day
Basement corridor to be scrubbed using R1 Super. Twice a day
Food & Beverage practices
Guest Services
Guest Service
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Restaurant Checklist
Restaurant Checklist
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Bar Checklist
Bar Checklist
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IRD Checklist
IRD Checklist
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Procedure Frequency
Team members to wear disposable gloves, mask and a face shield. Gloves and mask to be changed after every meal period / break. Always
Hostess to greet all guests with folded hands. Every guest
Temperature of in-house guests to be checked at the restaurant entrance during breakfast service. Every guest
Guest to be offered hand sanitiser / disinfectant wipes, once seated in the restaurant. Every table
Guest to be encouraged to view the menu on their own electronic device with the help of the QR code on the table. Fresh printed menus will be available on request. Every guest
Covers not to be laid on adjacent tables to maintain safe distance. Every table
Server to maintain safe distance at all times whilst communicating with guests. Every guest
Water jugs without lids not to be used. Always
Glassware to be held by the base / stem during beverage service. Every table
All beverage cans to be disinfected prior to service. Server to seek guest permission to open the can and serve the beverage. Always
Food to be covered with a cloche before pick up. The cloche to be removed at the table. Every table
Server to check with the guest while taking the order, if they would prefer the food to be served on the table or placed on the adjacent table. Every table
Clearance from the table to be done expediously while minimising contact with the table. Gloves to be changed after clearance. Every table
Tablet, stylus and EDC machine to be sanitised before and after each use. Every table
Clearly labelled pedal dustbin for medical waste only to be available in the service areas of the restaurant for disposing gloves and disinfectant wipes. Everyday
Guest request items such as power bank, cables, reading glasses, tissue box etc. to be sanitised. Every use
Sanitised digital device to be offered to the diners. Newspaper to be discarded after guest use. Every use
Reserved dining hours will be maintained from 6.30 pm to 7.30 pm exclusively for senior citizens (above 60 years of age). Always
Hand bag stand to be sanitised. Every use
Baby chair to be cleaned and sanitised using R1 Super prior and after each use. Every use
Procedure Frequency
Hostess desk to be disinfected using R1 Super. Prior to and after closure of shift
Cordless phone and charger at the hostess desk to be cleaned and sanitised using R1 Super. After every use
Newspaper stand to be cleaned and sanitised using R1 Super. All meal period
Should a guest request for a newspaper, newspaper to be offered on a sanitised tray. Newspaper to be disposed after use. All meal period
Offer door assistance to help guest avoid touching door handles. Hands to be sanitised immediately using a hand sanitiser. After every use
Tables and chairs should be sanitised before and after meal period using R1 Super. Every meal period
Hand sanitiser / disinfectant wipes to be available at each side station. Always
Point of Sale terminal should be sanitised before and after every meal period with Virex II 256 (4ml in 1 litre of water). The solution should not be used directly but sprayed on a clean duster and then applied. Every meal period
Felt in the side station drawer to be replaced with rexine / leatherette and Cambro cutlery compartments to be inserted. Always
Side station knobs / surfaces to be sanitised using R1 Super. Every hour
All employees to sanitise their hands before handling tablets and EDC machines. After every use
Tablets and EDC machines to be sanitised prior to and after every use with Virex solution (4ml in 1 litre of water. It should not be used directly but sprayed on a clean duster and then applied). After every use
Employees to sanitise their hands before and after handling any currency. Sanitiser / disinfectant wipes to be presented to the guest along with a bill folder. After every use
All salvers and continental trays to be sanitised. After every Use
No clearance to be left at any side station. Always
Team members should wear disposable gloves while handling soiled linen. Always
Cans, bottles, tetrapak items to be dipped in chlorine solution and wiped. Always
Shawls to be dry cleaned after every use and sealed in individual bags. Always
Procedure Frequency
All door handles to be sanitised using R1 Super. Every hour
All tables / credenzas and chairs with wooden arm rest to be sanitised using R1 Super prior to opening the bar. After every use
Hand sanitiser / disinfectant wipes to be available at each side station and to be offered to guests. Always
Point of Sale terminals, tablets and EDC machines to be sanitised with Virex II 256 (4ml in 1 litre of water). The solution should not be used directly but sprayed on a clean duster and then applied. Every two hours
Beverage display trolley to be cleaned and sanitised using R1 Super. After every use
Handles and shelves of the refrigerator to be sanitised using R1 Super. Prior to and after each shift
All the salvers to be washed and sanitised using R1 Super. Every use
All telephones to be sanitised using R1 Super. Always
The bar service area to be cleaned using R1 Super. Once daily
Server to sanitise hands before touching the glassware and use a sanitised salver for service. Hands to be washed prior to and after preparing cocktails / drinks. Always
Server to use sanitised salver while clearing tables. Always
Hand bag stand to be sanitised. Every guest use
Bar chess table to be disinfected post every guest use. Every guest use
Chopping board to be sanitised in food grade chlorine (100 ppm chlorine solution to be kept in a tank in the back area). Every use
All small bartending equipment to be kept in 100 ppm chlorine solution. Every use
Bartender to wear disposable gloves when working at bar counter i.e. preparing cocktails, cutting garnishes, handling equipment, handling ice etc. Always
All equipment like coffee machine, ice crusher, ice bin handle, induction, gratis containers, cutlery trolley, cookie containers, tea selection box etc. to be sanitised. Every use
Employees to sanitise their hands before and after handling any currency. Sanitiser / disinfectant wipes to be presented to a guest along with the bill folder. Always
Bar gratis to be offered to the guest in individual portions. Always
Procedure Frequency
Employee to clean and disinfect the In Room Dining desk using R1 Super. Twice in a shift
Telephone / charger, Point of Sale, tablets and EDC machines to be sanitised with Virex II 256 (4ml in 1 litre of water) .The solution should not be used directly but sprayed on a clean duster and then applied. Always
Employee to wear a face mask, face shield, disposable gloves and carry a hand sanitiser while delivering packed order. Safe distance to be maintained. Always
All trolleys and food warmer to be sanitised using R1 Super. Always
Entrance door handles and cupboard handles to be sanitised using R1 Super. Every hour
Employee to wear gloves, mask and a face shield when going to a guest room and carry a sanitiser. Guest to be greeted with folded hands. Always
Seek permission to enter the guest room with the guest order. Always
Safe distance to be maintained at the time of service and during clearance in the room. Always
Seek permission to directly post guest charges. Always
No clearance to be left in pantries / service landings. Rounds to be taken to remove any clearance. Every hour
All in room amenities to be covered with a cloche. Always
Server to encourage guests for payment via digital means while taking the order for packed food. Always
Pool Guest Services
Pool Guest Service
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Procedure Frequency
Pool attendant to wear a mask and disposable gloves. Guest to be greeted with folded hands maintaining safe distance. Always
Guest to be offered hand sanitiser and disinfectant wipes on an amenity tray once seated. Always
Showers to be cleaned and sterlised after every guest use. Always
Pool menus (wooden) to be pre-placed and sanitised using R1 Super. Always
Water bottles / soda cans / beer bottles to be sanitised with chlorine solution prior to stacking / service. Always
Loungers, umbrella stands and side tables to be sanitised with R1 Super. Every guest use
Swimming Pool accessories to be sanitised prior to and after every guest use with R1 Super. Every guest use
Guest assistance flag to be cleaned and sanitised with R1 Super. Every guest use
Attendant to sanitise hands if asked to assist with towels. Fresh gloves to be worn for each guest request. Every guest use
Chaise loungers to be arranged maintaining safe distance. Always
Pool towels and chaise lounge cover to be changed after use. Always
Each hotel to determine the maximum number of guests by the pool in order to practice safe distancing. Always
A record to be maintained of all visiting guests. Always
Glassware to be held by base / stem only during beverage service. Always
Server to seek guest permission to open the can and serve the beverage. Always
All food to be covered with a cloche before pick up. The cloche to be removed on the table. Always
Clearance from the table to be done expediously while minimising contact with the table. Gloves to be changed after clearance. Always
Tablets and stylus to be sanitised prior to and after each guest use with Virex II 256 (4ml in 1 litre of water). The solution should not be used directly but sprayed on a clean duster and then applied. Every guest use
A tray with sanitiser and disinfectant wipes to be always available to offer to guests. Always
Clearly labelled pedal dustbin for medical waste only to be placed in a discreet location to enable guests to dispose off disinfectant wipes. Always
Frozen fruits for the pool to be placed in correct glassware using tongs. Always
Kitchen practices
Kitchen
Kitchen
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Standards Remarks
Clean production and service areas with Suma Multi D2.3L and sanitise them with Suma San D10.1 solution. Every two hours
Wash all equipment’s and utensils with 200 ppm Suma Multi D2.3L using hot water and sanitise them with Suma San D10.1 solution. Every two hours
Team member to wear complete and fresh uniform including hair net, gloves, masks and aprons. Always
Team members to change the mask when wet or once every six hours. Every six hours
Team members to wear disposable gloves where applicable and not to touch any food with bare hands. Gloves to be changed frequently and hands to be washed each time before changing gloves. Always
Team members to wash hands with Soft care plus and sanitise them with Soft care des E plus while reporting on duty and returning from break. Every 30 minutes
Adhere to safe distance norms while working in their designated section. Zones to be created within each section to prevent cross movement. Always
Sanitising kit to be available in all sections of the kitchen which include a tray, bucket with fresh "SUMA San Quaternary" sanitising solution (200 ppm), wonder wipe and spray bottles with 200 ppm solution. Always
Sanitise all surfaces and table tops using 200 ppm Suma San D10.1 prior to and after each shift. Suma San to be sprayed from the spray bottles and wiped with a paper towel. Always
Cooking ladles in each section to be washed with Suma Multi D2.3L and sanitised with Suma San D10.1. Every hour
Disposable spoons to be used for tasting food. Always
Team members to use knives from a sanitised tray. Pens, knives and peelers not to be shared. Always
Standards of coloured chopping board to be strictly adhered to. Chopping boards to be washed with Suma Multi D2.3L and sanitised with Suma San D10.1. Always
Team members to discard chef caps in the designated bin after use and deposit soiled uniform in the Uniform Room. Always
Team members to be continuously trained on FSSAI guidelines and relevant records to be maintained. Every month
Skull caps and Sterilium to be available near the hand wash sink at the kitchen entrance. Always
Sanitised cutlery, chinaware, glassware to be handled by team members wearing gloves. Gloves to be changed frequently. Always
Team members to wear industrial gloves while performing heavy cleaning activities. Hands to be washed and sanitised after each task. Always
Soiled dusters to be kept in a covered bin soaked in 200 ppm Suma San D10.1 solution. Always
All door knobs, handles and switches to be sanitised frequently with 200 ppm Suma San D10.1 solution. Every two hours
All cleaning equipments, mops, reusable protective gear and gloves to be cleaned before and after every use. These should be sanitised with 200 ppm Suma San D10.1 solution. Every use
Stewarding team members to be assigned to each section of the kitchen to avoid cross contamination. Always
Laundry practices
Laundry
Laundry Check List
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Washing
Marking, Sorting and Washing
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Uniform
Linen and Uniform Room
View Details
Procedure Frequency
Valet to wear a mask, a face shield and disposable gloves. Always
Greet the guest with folded hands and maintain a safe distance. Always
Hand washing and sanitising to be done regularly. Every hour
All laundry hangers to be sanitised using R1 Super. Every use
All laundry wicker baskets to be sanitised before and after laundry delivery using R1 Super. Always
Laundry basket liners to be washed after every guest use. Always
All used laundry bags to be pre-soaked in Virex II 256 (4 ml in ltr of water). Always
Laundry floor to be mopped using R1 Super. Prior to and after each shift
Procedure Frequency
Laundry team to wear gloves and masks while marking guest garments. Always
Laundry team to sanitise marking table, bin and marking machine with R1 Super. Every two hours
Stainless steel trolley for guest garments to be sanitised using R1 Super. Care to be taken to sanitise wheels. Always
Washing machine, pressing equipment, trollies and folding tables to be wiped with R1 Super. Prior to and after each shift.
Procedure Frequency
Separate sets of trolleys to be maintained for storing and transporting soiled and fresh linen. All trolleys to have liners. Liners to be labelled separately to ensure clear demarcation. Always
All linen and uniform room trolleys to be sanitised with Oxivir concentrate. Every two hours
Laundry golf cart used for transporting soiled and fresh linen to be thoroughly cleaned and sanitised. Each trip
Soiled and fresh linen not to be mixed / stored / placed together at any point of time to avoid cross contamination. Always
Safe distancing to be practiced. The team to wear disposable masks and gloves. Always
All white linen (bath and bed) will now be washed at 85 degrees Centigrade for 15 minutes in the main wash. Always
White Food & Beverage linen and uniforms to be washed in chlorine bleach (Clax Hypomagic). Always
Coloured Food & Beverage linen and uniforms to be pre-soaked in Virex II 256 (10ml in 1 ltr of water) solution for 30 minutes prior to washing. Always
Linen storage racks and uniform cabinets / compactors and shelves to be disinfected using R1 Super prior to placing fresh linen / uniform. Every two hours
Fresh linen to be handled only after washing and sanitising hands. Always
Floor to be mopped using R1 Super. Prior and after each shift
Sewing machines to be sanitised using R1 Super. Prior and after each shift
Engineering practices
Heart of House practices
Team Pickup and Drop
Transport
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Team Elevators
Team Arrival
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Locker Usage
Employee Changing Room
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Uniform Exchange
Uniform Exchange
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Procedure Frequency
Team members to ensure safe distancing while they are waiting for the coach / car. Always
Team members to use hand sanitiser prior to entering the coach / car. Always
Team members to wear disposable mask during transit. Always
Team members to sit on earmarked seats in the coach / car to ensure safe distance. Always
Team members to maintain safe distance while embarking and disembarking from the coach / car. Always
Chauffeur to wear a mask, disposable gloves and face shield. Always
Coach / car to be sanitised prior to and after using R1 Super. Always
All vehicles entering the hotel to be sprayed using Virex II 256 (10 ml in 1 ltr of water). Always
Procedure Frequency
Team members to sanitise their hands and wear a fresh mask at the entrance of the hotel. Maintain safe distance while Security checks and records their temperature. Always
Team members to collect their uniforms and go directly to the lockers. Always
Team members to wash their hands using liquid soap and warm water for minimum 20 seconds. Always
Each hotel to decide on the maximum number of team members at any point of time, to maintain safe distance. Always
Procedure Frequency
Team members to wash their hands with liquid soap and warm water for minimum 20 seconds. Always
Team members to maintain safe distancing while using the facilities in the changing room. Always
Team members to ensure their personal clothes are placed inside the locker. Soiled uniform and staff towel to be handed over to the Uniform Room. Always
Team members to only keep essential belongings in the locker to maintain personal / locker hygiene. Always
Clearly labeled dustbin for medical waste (gloves, mask, etc) to be available. Always
Employee cloak rooms including wet and dry area to be thoroughly cleaned and sanitised. Always
Procedure Frequency
Uniform Room Attendant to wear a face mask and disposable gloves. Always
Uniform Room Attendant must sanitise hands prior to and after handling soiled uniform. Always
While using the facility and performing the uniform exchange, safe distancing to be maintained. Always
Request of uniform alteration to be handled maintaining safe distance. Always
Uniform Room exchange counter to be sanitised using R1 Super. Every hour
Team Briefings
Team Briefings
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Heart of House Office
Heart of house office
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Staff Elevator
Service Elevator
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Team Departure
Team Departure
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Procedure Frequency
Team briefings to happen in open spaces / large areas where possible. Always
Grooming check for all team members to be done maintaining safe distance. Wearing of watch to be discouraged in Housekeeping, Food & Beverage Service and Kitchen. Always
Team members having symptoms like cough / cold / other breathing concerns to be reported to Human Resources Department immediately. Always
All team members reporting to the department must wear disposable gloves, a face mask and a face shield as applicable. Always
Procedure Frequency
Hand sanitiser to be available at the entrance of the respective offices. Always
Workstations to be allocated maintaining safe distance. Always
Desk telephone to be sanitised using R1 Super. Every two hours
Desktop screen / keyboard / mouse / printer to be sanitised with Virex II 256 (4 ml in 1 ltr of water). The solution should not be used directly but sprayed on a clean duster and then applied. Every two hours
Common equipments i.e. photocopier, paper shredder, fax machine to be sanitised using R1 Super. Every use
Procedure Frequency
Service elevator buttons, hand railings and elevator doors to be sanitised using R1 Super. Every hour
Service elevator use to be restricted to maintain safe distance. Always
Team to be sensitised to maintain minimum surface contact and not lean on hand railings and walls. Safe distance to be maintained. Always
Procedure Frequency
Team members to sanitise their hands after dropping soiled uniforms. Always
Team members to ensure they are wearing a mask and sanitise their hands before leaving the hotel. Always
Team members to sit on earmarked seats in the coach / car to ensure safe distance. Always
Employee Dining Room
Employee Dining Room
View Details
Procedure Frequency
Team members to wear hotel uniform whilst dining at employee dining room. Always
Time slots for various departments to be pre-planned to maintain safe distance for all meal periods. Always
Team members while serving food to maintain safe distance. Always
To expedite food service, a Chef to be available for serving as far as possible. Always
Employee dining room layout to be done keeping safe distance in mind . Wherever possible, dining areas to be extended to outdoor space. Always
After dining the team members to clean and sanitise their table and chair. After every use
Cutlery and crockery to be sanitised in 100 ppm chlorine solution for 10 minutes before processing in the dishwasher. After every use
Team members to wash hands after their meals with liquid soap and warm water for 20 seconds. After every meal
Material Receiving practices
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Safety & Hygiene
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We continue to follow the highest standards of cleanliness and hygiene, and in keeping with World Health Organization guidelines, to mitigate the risks associated with the coronavirus.
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